Haapi Products carefully screens all products before shipping. We rely on customer feedback upon delivery for any unforeseen product issues.
Large corporations markup their products to absorb expenses related to advertising, returned items and other overhead to operate their business. Ultimately, the cost of returned items for any company is passed on to the customer.
Haapi Products has taken a proactive approach to controlling costs. We actively work with the customer to reach a resolution to minimize the cost of returns. We strive to eliminate any recurring issues and keep our quality high and our prices affordable.
Returning opened items
We cannot accept returns or exchanges of open products due to health concerns. Haapi Products is a small company that maximizes our affordability to our customers by keeping our margins low.
Returning unopened items
Unopened products can be returned if you have purchased multiples of an item that you do not like, or if you have changed your mind before trying the product.
Follow this process for other returns
Please email us with your reason for returning the product. If we can help by addressing questions or concerns, we will. If we cannot resolve the issue, we’ll email instructions on how to get the product back to us and receive credit for the purchase. After receiving our reply, return the product to us along with your receipt and/or order number. Once we receive the product, we will issue the credit for the purchase amount of the product.
Important information regarding your responsibility for returns
We will gladly replace a defective product. You must pay return shipping, and you may choose the carrier and speed of shipping, providing you give us a carrier tracking number.
We do not give credit for the return shipping charge. Your payment source is credited once we receive the returned product. If the returned items drop your order total below the free shipping level, we reduce the product refund to offset shipping and handling. If you have any questions or concerns about our Return Policy, please email us at email@example.com or call us at 972.707.0777. Generally, email ensures the quickest reply.